A9today Privacy Policy — Protection of Malaysian Users' Information
This policy describes how a9today collects, uses, stores and protects users' personal information. We are committed to handling your privacy with care and responsibility.
Last updated: January 2026
Information We Collect
When you register and use the a9today platform, we collect several categories of information necessary to provide a secure and fully functional service. This information is collected solely to keep the platform running and to deliver the best possible user experience.
Account Information
During registration, you are required to provide a username, password, email address, and any identity verification details as needed. This information is used to create and manage your a9today account.
Device and Browser Information
We automatically record technical data including device type, operating system, web browser type, IP address, and language settings. This data helps us ensure the platform runs smoothly across a wide range of devices — including the Android and iOS phones used by Malaysian users.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect payment-related details such as your bank name, account number and account holder name. This information is stored with strict encryption and is never shared with unrelated parties.
Usage Data & Activity
We record information about how you interact with the platform — including games played, session duration, bets placed, and in-platform navigation. This data is used to enhance the user experience and detect any suspicious activity.
How We Use Your Information
All information collected by a9today is used for legitimate and specific purposes. We do not use user data for purposes unrelated to the operation of the platform without first obtaining your consent.
The information we collect is used for the following purposes:
- Account management: Creating, verifying, and securely managing user accounts.
- Transaction processing: Processing deposits and withdrawals in MYR accurately and securely.
- Platform security: Detecting and preventing fraud, abuse, or unauthorised access to user accounts.
- Customer support: Enabling the a9today support team to provide effective assistance to users who need help.
- Platform improvements: Understanding usage patterns to improve the interface, performance, and overall experience.
- Legal compliance: To meet applicable legal and regulatory compliance requirements.
Cookies and Tracking Technologies
A9today uses cookies and similar tracking technologies to enhance platform functionality and improve the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Used to maintain your login state during an active session. This cookie is automatically deleted when you close your browser.
- Persistent cookies: Saving your preferences such as language and display settings to make future visits more convenient.
- Analytics cookies: Helping us understand how users interact with the platform for internal improvement purposes.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the a9today platform.
Data Storage, Security & Information Sharing
Data Storage and Protection
All personal information of a9today users is stored on servers protected by SSL encryption and industry-standard technical security layers. Access to the user database is restricted to authorised personnel only, and every access is logged for security audit purposes.
We use encryption methods to protect passwords and financial information. Payment data is not stored in human-readable form, and we adhere to industry best practices in the management of sensitive data.
Sharing Information with Third Parties
A9today does not sell or rent users' personal information to any third party for marketing purposes. User information may only be shared in the following circumstances:
- Payment service providers: Transaction details are shared with approved payment providers (such as banks and e-wallet operators) solely to process deposits and withdrawals in MYR.
- Legal requirements: We may be required to disclose information where mandated by law, court order, or a competent authority.
- Fraud prevention: In cases involving fraud investigations or criminal activity, relevant information may be shared with the appropriate authorities.
User Rights & How to Contact Us
Right to Access and Correction
As an a9today user, you have the right to access the personal information we hold about you. If you find any information to be inaccurate or outdated, you may request a correction by contacting our support team. We will process correction requests within a reasonable timeframe.
Right to Data Deletion
Users who wish to delete their account and personal data may submit a written request to the a9today support team. Deletion requests will be processed in accordance with applicable legal requirements — certain records may need to be retained for a specified period for legal compliance purposes before they can be permanently removed.
Privacy Policy Changes
A9today reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant amendments via the platform. We encourage users to review this page periodically to stay informed about how we protect your privacy.
Contact Our Team
If you have any questions about this privacy policy or wish to exercise your rights as a user, please contact us by email at: support at a9today.co. The a9today support team operates 24 hours a day and will respond as promptly as possible. You may also refer to the FAQ for additional information.
Your Privacy is Our Priority
A9today is committed to protecting the personal data of every Malaysian user to the highest security standards. Register your account with confidence, or visit our FAQ page to learn more about how we handle your information.
Contact support: support at a9today.co
Available 24 hours a day, 7 days a week.